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privacy policy


WHAT DO WE DO WITH YOUR INFORMATION?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. The information you provide is only available to qatmer and Shopify and will not be shared with other third parties. 

We may also collect information about where you are on the Internet (such as the website you came from, IP address, etc.), the country where your internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.

We may also need to share your data with our trusted payment, fraud control and marketing partners. This will only ever be shared where necessary and always in a safe and secure way.

Once your order has been processed securely online, we do not keep any record of your payment method details.

DATA PROTECTION REGULATION

The General Data Protection Regulation 2016 (GDPR) is a legislation impacting the way we carry out our information processing activities. It is our policy to ensure that our system is compliant with the GDPR and other relevant legislation is clear and demonstrable at all times.

The data subject, in this case it is you have the following rights under the GDPR.

  1. right to be informed
  2. right of access
  3. right to rectification
  4. right to erasure
  5. right to restrict processing
  6. right to data portability
  7. right to object
  8. rights in relation to automated decision making and profiling.

Each of these rights are supported by appropriate procedures within qatmer that allow the required action to be taken within the timescales stated in the GDPR.

SHARING YOUR INFORMATION

We ensure you, that we do not sell any of your personal data to any third party – including your name, address, email address or credit card information. However, we do share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as ecommerce providers like Shopify, payment service providers like Paypal and delivery companies, such as DHL
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

SEEING ADVERTS FOR QATMER ONLINE

We engage in online advertising to keep you informed about our current or new released products. Like many companies, we target qatmer banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.

The banners and ads you see will be based on information we hold about you, or your previous use of qatmer website, social media platforms related to qatmer banners or ads you have previously clicked on.

MARKETING MESSAGES

If you stated explicitly, we may send you emails about our store, new products and other updates. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at 

info(at)qatmer.com 

or mailing us at:

Haslet Alp
Bachstrasse 113 
D-22083 Hamburg


KEEPING YOUR INFORMATION

We keep your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case you contacted info(at)qatmer.com) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

THIRD-PARTY LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Our data processor Shopify has taken steps to ensure that the platform is compliant by May 28th including:

- appointing a data protection officer

- adding a Data Processing Addendum to terms of service

- delivering GDPR training to key teams to ensure future Shopify developments are compliant

- implementing a Data Protection Impact Assessment process.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

COOKIES

A cookie is a small text file, which is stored on your computer, when you visit a website. This text file stores information, which can be read by the website, when the your visit reoccurs. Some cookies are necessary so that the page functions seamlessly. Some cookies are for the advantage of the visitor: they remember the user name, selected language, selected country etc. The cookies are there for that you do not need to enter the same information in the website repeatedly, when you visit the page again.

We use four main types of cookies:

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Shopping cart”.
  2. Site analytics cookies – these cookies allow us to measure and analyze how our customers navigate within the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing or shopping on qatmer, these cookies will remember your preferences so we can make your shopping experience more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You will be able to give us the permission to use the type of cookies during your visit on our website. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete qatmer user experience that we provide.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at: 

info(at)qatmer.com or by mail at

Haslet Alp
Bachstrasse 113 
D-22083 Hamburg
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